Payment Confirmation

• On screen — a confirmation is displayed immediately once the payment is accepted and the booking is created, showing the booking reference, the itinerary and the amount paid.
• By email — a confirmation email is sent to the address given at the time of booking. It contains the booking reference, passenger names, full itinerary, the fare and taxes, and the total amount charged.
• In your account — the booking and its receipt remain available in your account under Reservations, and can be reopened or downloaded at any time.

The on-screen confirmation appears immediately. The confirmation email is sent automatically at the moment the booking is confirmed and normally arrives within a few minutes.

Where a ticket requires issuance by the airline after the reservation is made, a second email is sent once the ticket number has been issued. If a booking cannot be ticketed, you are notified and the payment is refunded in accordance with our Refund policy.

Check the spam or junk folder of the mailbox you gave at booking. If the confirmation has not arrived within one hour, contact us at sales@truetraveliq.com or by telephone, quoting the passenger name and travel date, and we will resend it.

A missing email does not mean a missing booking. The booking exists from the moment the on-screen confirmation is shown, and can always be verified with us directly.

The cardholder should retain a copy of the confirmation and of the Company’s policies and rules for the duration of travel, and for any subsequent refund, amendment or dispute.